Returns & Refunds

We want you to love your Ooni experience, but if you're not completely satisfied, you can return your products within 60 days of purchase. Items must be in their original packaging and in like-new condition to qualify for a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to start the process.

2

Pack Your Gear

Securely pack your oven or accessories in the original box, ensuring all components and manuals are included.

3

Ship It Back

Print your prepaid shipping label and drop the package off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the return, we will issue a refund to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing